Last updated: August 2026
At Silvoracraft, we want you to be happy with your purchase. This policy explains how cancellations, returns and refunds work.
You may cancel your order free of charge as long as it has not yet been shipped. Once an order has been dispatched, it cannot be cancelled, but you may be eligible to return it as per the returns policy below (where applicable).
To request a cancellation, contact us as soon as possible with your order number via phone/WhatsApp or email.
Given the handcrafted and devotional nature of our products, we accept returns only in the following two cases:
We do not accept returns for reasons such as change of mind, or minor natural variation in colour/finish that is typical of handcrafted items.
Return requests must be raised within 7 days of delivery, with photo/video proof of the issue, by contacting us via phone/WhatsApp or email.
Customised or personalised items (e.g. name-engraved pieces) are not eligible for return unless they arrived defective or were the wrong item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI.
If you'd prefer an exchange instead of a refund for a damaged or defective item, let us know when you raise your request and we'll arrange it, subject to stock availability.
For any cancellation, return or refund request, please reach out to:
Silvoracraft
Phone/WhatsApp: +91 XXXXX-XXXXX
Email: admin@tapaanshicreation.com
